Return / Refund Policy
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
Provide your order number and photos/videos of the issue for verification.
Once approved, we will either send a replacement or issue a full refund.
⚠️ Reports made after 48 hours may not be eligible for free return or refund.
Returns & Refunds (14-Day Guarantee)
We gladly accept returns or exchanges within 14 business days of receipt for eligible items in new, unused condition, with original packaging and tags attached.
Please note:
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Individually sold panties, stockings, and opened intimate items are non-returnable.
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Used, washed, or damaged items will not be accepted.
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Free gifts must be returned together with the main product.
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Unauthorized returns (without prior approval) will not be processed.
How to Request a Return/Exchange
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Email us at 📧 service@lingerdiary.com or contact us via live chat.
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Provide your order number, reason for return, and supporting photos/videos.
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Wait for our return authorization and address before shipping.
Do not send returns to the address on your package label.
Return Shipping Costs
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Defective/Damaged items: Return shipping covered by LingerDiary.
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Change of mind/Other reasons: Return shipping costs are the customer’s responsibility.
We do not accept Freight To Collect (FTC) or unpaid return parcels.
For items over $75, please use a trackable shipping method or purchase shipping insurance.
LingerDiary is not responsible for lost return packages.
Refunds
Refunds will be processed within 7 business days after receiving and inspecting your return.
You will receive a confirmation email once your refund is issued.
⛔ Original shipping fees and optional services (e.g., shipping insurance) are non-refundable.
Order Cancellations & Modifications
To cancel or modify an order, please contact us immediately after purchase.
Once the order is packed or shipped, it can no longer be changed or canceled.
Contact Us
📧 service@lingerdiary.com
💬 Live Chat Support (available on our website)
We typically respond within 24 business hours.
